Why Outsource
What Is Outsourcing?
Outsourcing is a strategic partnership and collaboration with an external third party to perform and manage tasks that would traditionally be handled internally. This strategy typically includes contracting specialized service providers that have highly focused expertise. The collaboration with this expertise offers significant business value to your organization.
Why Outsource?
Lower operating costs and focus on care delivery.
Reduce the impact of inflation.
Leverage global resources and innovation.
Access specialized support infrastructure.
Enhance service quality for residents.
Boost employee engagement and retention.
Expand offerings cost-effectively.
Gain access to unique resources and scalability.
Tales of Partnership: How Marquise Elevated Resident Experience and Dining
Elevating Resident Dining with MealSuite at Wellbrook Place
At Wellbrook Place – a modern, long-term care community in Mississauga, Ontario – Marquise Hospitality’s blend of personalized service and technology-driven solutions has created a dining experience that uplifts residents and drives measurable value for our client.
Nourishing Lives: A Partnership Rooted in Excellence
As Elim Village has expanded, Marquise Hospitality has grown alongside them – adapting our services to their evolving needs and enhancing residents’ lives through culinary innovation, personalized care, and operational excellence.
How Do You Ensure a Successful Outsourcing Partnership?
The key to a successful outsourcing partnership is collaboration. Too often, outsourcing initiatives fail because they are the result of bids and RFPs, neither of which fully convey the culture, needs, expectations, nuances, and key drivers that originally drove interest in outsourcing. Food service and hospitality, in particular, are very personal businesses and require a thorough understanding of the important role they play in the broader organization.
How Do You Determine the Right Fit for Your Organization?
Tips for Managing Your Outsourcing Partnership:
Communicate the partnership across all organizational departments.
Be informative, specific, and clear with your vendor partner.
Maintain current communication on your business needs, especially as they change or evolve.
Structure your vendor agreement to ensure there is a mutually clear understanding of obligations, commitments, and service level expectations.
Frequently Asked Questions
How does Marquise Hospitality recruit and retain talent?
At Marquise Hospitality, we first look at our current employees for managerial roles. If needed, we then search outside the company using targeted marketing.
All candidates go through a process to check if they meet our needs. Clients help define the role and choose the best fit for their organization. This teamwork helps us find the right person.
Competitive pay and benefits are important for keeping top talent, but what really makes a difference is our focus on culture. We value respect, growth, quick responses to resident needs, and we empower our team members. These values help us build strong partnerships with our clients.
Is outsourcing my dining program more costly than ready-to-serve food products that only require rethermalization and plating?
Simply put, no. The cost is driven by client menu preferences and the overall scope of food service, rather than just the cost of goods and labour. Most client communities are already setup to transition from a “can-to-pan” program to one that uses fresh ingredients and daily cooking. Our staff is trained to cook with fresh ingredients following standardized recipes.
Preprepared foods have hidden labour costs. By collaborating with the right partner, you can avoid these costs and use the savings to improve other parts of your dining program, boosting resident satisfaction and occupancy. For example, we buy fresh whole chickens and use different parts for daily meals, while the bones are used for sauces and stocks, making it cost-effective.
Partnering with Marquise Hospitality gives you access to Canada’s largest food and support services procurement company, connecting you with thousands of suppliers and distributors nationwide.
How does Marquise Hospitality manage costs within a partnership?
We start by identifying all food service budget categories before the formal assessment. This list is reviewed multiple times before creating a proposal. We budget all relevant costs using historical data and industry standards.
Next, we track expenses to ensure they match client expectations and the agreed scope of service. We monitor financial performance regularly to make data-driven adjustments.
We also focus on finding future cost reductions throughout the partnership. We hold Quarterly Business Reviews to discuss new initiatives and recommendations for improving operations and finances.
Using the latest hospitality technology is key to managing costs. Depending on client needs, we offer our proprietary information management system, which includes menu management, production, inventory, suppliers, and staffing.
Can we use local suppliers?
Many partner organizations have suppliers that are local favourites, and our culinary teams work to source food locally whenever possible for the freshest dining experience available. If a local supplier is requested, the resources available to you with Marquise Hospitality mean our supply chain experts will initiate a vetting and approval process to ensure the supplier complies with quality standards, safe food handling practices, competitive pricing, and delivery requirements. This allows your in-house team to focus on other areas of the organization.
Can we keep our food service staff on our payroll?
Our partner communities always have the option to select the labour model that works best for them to meet their unique business needs.
These options include:
- Keep staff on their own payroll with Marquise Hospitality providing management.
- Transition to the Marquise Hospitality payroll.
- Utilize a hybrid model where staff and select leadership positions remain on client payroll while Marquise Hospitality provides key management positions.
How do you train and coach our staff?
With Marquise Hospitality, training is tailored to your organization and ongoing. It begins with a skills assessment to create a personalized plan for each team member.
Partnering with us gives your team access to various resources and career growth opportunities. The on-site dining services director and executive chef offer continuous support and training, including annual certification testing for certain roles.
On-the-job training is enhanced by online modules available to all team members. These cover culinary skills, hospitality, health and hygiene, sanitation, and safety. While this takes time, the immediate improvements in food quality, hospitality, and employee engagement are noticeable to your residents and staff.
What is the typical term of a service agreement?
The standard minimum contract term is three years.
Does Marquise Hospitality support clinical needs and patient education?
Yes. Our certified nutrition and wellness teams create budgets for the level of on-site dietitian support you need. This can include menu approval, inpatient consults, assessments, and ongoing diet and nutrition support for your community.
Marquise Hospitality offers educational materials and experiences to promote healthy choices and lifestyles for your residents. Our executive chefs and registered dietitians lead healthy cooking classes, teaching events, and other food-related life skills sessions. We work with your organization to develop a wellness program that benefits residents, staff, and employees.
We also ensure healthy menu options at every meal, with hundreds of recipes developed by our culinary leaders and dietitians, prepared using healthy cooking methods.
How soon after the partnership begins will there be notable improvements to my dining program?
Ramp-up time will vary depending on the needs of the client partnership. Often, shorter-term improvements may include cosmetic changes such as moving from printed paper signs to digital menu boards. Menus will undergo changes that align with resident preferences and nutritional needs.
A complete transformation can range from four to six months, with the latter often including kitchen and dinnerware upgrades. With a “one-size-fits-one” philosophy, the changes we support implementing for the client come with customized recommendations to target areas of need, client requests, and address any challenges within the dining program and are incorporated into the framework of a responsible budget.
How do you manage the transition for a new partnership?
The transition and opening of your facility is the pivotal moment where we make first and lasting impressions that stay with your guests and build community one meal at a time.
Because we understand this, it has been and will always be our goal to ensure we have resources on the ground from Day 1. To ensure your transition runs smoothly, we have a unique methodology for transitioning new partner communities.
Successful transitions include:
- Managing the transition of employees with respect and dignity, ensuring adequate training before and during opening.
- Implementing the programs and standards that are core to mutual success.
- Creating a communication process by which expectations are clearly defined.
- Feedback is full-circle and proactive measures are taken to address questions and concerns.
- Ensuring rigor around following proven, standardized processes.
Throughout each phase of the transition, our team ensures the right people, tools, and systems are in place for a smooth and effective changeover of your dining program without service interruption. We provide detailed progress reports and incorporate feedback at every stage.
Successful partnerships are built on collaboration, and we take pride in our long-term relationships and top-notch dining programs. Making a lasting impression starts with the first one.
How would you describe the difference between Marquise Hospitality and other providers?
Our approach follows a resident-first philosophy. Marquise Hospitality aims to deliver top-notch culinary and support services to the growing senior living sector, known for innovation and a passion for service.
Our experienced management team and strong operational infrastructure allow us to customize each on-site dining facility. This has led to many senior living communities and businesses becoming enthusiastic supporters of our exceptional hospitality.